Returns

Helena Quinn accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Returns must be received within fourteen (14) days of receipt. Please email us at info@helena-quinn.com for additional questions regarding returns, including shipping address.

ALL DISCOUNTED ITEMS ARE FINAL SALE

• All shipping charges are non-refundable.
• Please note Helena Quinn reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.
• Returns on special orders are not accepted.
• Please ship your return or exchange through an insured trackable carrier, as Helena Quinn cannot be responsible for lost or damaged packages
• An email notification will be sent to you once your package has been received by info@helena-quinn.com
• Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Helena Quinn)

Shipping

All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.

*Holiday's excluded.

Helena Quinn will contact you with a follow-up email if, for some reason, the merchandise and/or size you have selected is currently out of stock, or if additional identification is needed for credit authorization.

Please note, Helena Quinn uses FedEx Ground for delivery, unless otherwise requested by the purchaser, in which case an additional shipping fee will apply. Once your order has shipped, you will receive an email confirmation that will include the FedEx tracking number for your package.

Please note, if you decide to refuse any shipments from Helena Quinn, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Privacy

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

Other

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Goodsie community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.